(If you buy clothing from Suzanne Porter (Boutique) & you have been over charged for postage you will be re-funded via paypal)
RETURNS: UK CUSTOMERS
We want our customers to be completely happy with their purchases so if you order an item/s in a standard size/s you can return the garment within 14 day of delivery for a refund or an exchange for another size or colour. Or if you prefer instead of a refund or exchange you can have a gift card - which will contain your shop credit - ready for when you make your next purchase.
Items must be returned in their original condition unworn (apart for trying on) - this must include tags & any packaging.
If you are returning a product please e-mail: suzanneporterboutique@live.co.uk to receive a returns label & to let us know it on its way.
The goods are your responsibly until they are returned to our studio - we advise you send the items you wish to return by recorded post. We are not responsible for any lost or damage caused in the post.
RETURNS: INTERNATIONAL CUSTOMERS:
We want our customers to be completely happy with their purchases so if you order an item/s in a standard size/s you can return the garment within 28 day of delivery for a refund or an exchange for another size or colour.
Items must be returned in their original condition unworn (apart for trying on) - this must include tags & any packaging.
If you are returning a product please e-mail: suzanneporterboutique@live.co.uk to receive a returns label & to let us know it on its way.
The goods are your responsibly until they are returned to our studio - we advise you send the items you wish to return by recorded post. We are not responsible for any lost or damage caused in the post.
*Please note we will refund on pounds sterling - we can’t be responsible for fluctuations in the exchange rates & loss of currency as a result.
